SUGAR PLUM

Unfortunately, our team only handles customer service inquiries Monday through Friday (Holidays & Weekends are excluded). We do not handle any customer inquiries on any social media platforms. Please send any and all customer service-related issues to sales@klaritykosmetics.com. Social media platforms are known to go down at times, and sending an email allows us to be able to always access correspondence at any given time.

 

Please allow 48-72 business hours for a response.

Unfortunately, Klarity Kosmetics does not offer or carry samples. 

 

 

Yes, all of our products are vegan and cruelty free, and are not tested on animals in any way. All ingredients can be found under each individual product that listed on our website.

 

 

Klarity Kosmetics does ship worldwide. If you are having issues checking out, please send us an email at sales@klaritykosmetics.com

 

 

We restock our products often. However, under each sold out product, you will see a “Restock Notification” button, that gives you the option to be notified when a particular product has been restocked. This must be done under each product you are trying to be notified for. Once the product goes back in stock, our website will automatically send you an email to notify you.

 

Periodically, Klarity Kosmetics will offer promotional codes if we are running a sale, and only one coupon code can be used per order. Currently codes cannot be applied to any previous purchases and price adjustments cannot be made. The coupon code is entered at check out.

To ensure you are notified of any new items, sales and promotions please subscribe to our newsletter at www.klaritykosmetics.com and sign up at the bottom of the home page.

FOLLOW OUR SOCIAL MEDIA ACCOUNTS AS WELL

 

Instagram: @klaritykosmetics

Facebook: Klarity Kosmetics LLC

TikTok: @klaritykosmetics

Does Klarity Kosmetics send out PR Packages upon request?

Unfortunately, Klarity Kosmetics does not send out pr packages by request. However, we do scout daily for new and upcoming talent, as well as current talent via our social media accounts. This includes bloggers and YouTuber's as well. If we like your work, we send out a request to see if you would be interested in working with us. We are still a small independent brand, so this helps cut down on individuals who are not serious and/or just looking to receive free products. We actively look for serious individuals that we can grow with. Your social media accounts must also be professional, public, and free of drama.

 

We encourage you to buy responsibly and to be sure of your purchase before placing an order. Once orders are submitted, they automatically go into our processing and shipping cue, and we are unable to cancel it. Your order automatically goes into processing and is often already pulled and printed by our day or night crew and are shipped typically before our 5-7 business day shipping time frame. 

 

 

 

Unfortunately, due to high order volumes we are unable to alter or change an order once it has been placed. Should you forget to add something to your order, you would have to place an additional order. We are also unable to combine orders in our system.

 

If the wrong address was added to your order or you need to correct something in your address, please contact us immediately so that we can update it. Unfortunately, Klarity Kosmetics is not responsible for packages sent out to an incorrect address listed on your order and will be unable to provide a refund in the event this happens.

 

 

 

We have a 7 day return policy on any unopened package for store credit.  To process a return or shipping claim, please send an email to sales@klaritykosmetics.com

 

 

Please be sure to report any issues with your order within 7 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.

 

Your complete satisfaction with Klarity Kosmetics is extremely important to us.

However, we are unable to accept returns on any OPENED and/or USED products.

 

We accept any return you may have on all unopened packages you may have within 7 days of receiving your order. This means the seal on our personalized tape must not be broken or tampered with.  Please contact us first prior to shipping your package back. We must be contacted within this time frame to ensure timely processing and will be unable to assist with a return should this time frame have passed.

 

We allow up to 14 days to return your unopened package to us once you have notified us within the original 7 days of receiving your order. We do understand that carriers have shipping delays, and therefore your package must show to be in transit to us on or before the 14th day. Any returns shipped after this time frame will not be refunded or returned. This time frame does exclude holidays and Sundays since most carriers are closed.

Once your package has been received back to our warehouse, we will inspect the merchandise to ensure the tape and seal have not been tampered with, and we will issue a refund in the form of store credit.

 

 

 Return shipping fees are non-refundable since these are paid directly to the postal service. If you order qualified for free shipping, the shipping label cost will be deducted from your refund total.

 

 

• Package must be UNOPENED and ALL original components must still be inside the box. If the box has been opened and any items are missing, the return refund is subject to a rejection of refund for any items missing.

 

KLARITY KOSMETICS RETURNS DEPT

PO BOX 1626

GROVES, TX 77619

 

 

Your return value for individual items may vary based on if you used a discount code on order.

You are not required to return any free gifts we may have included in your purchase, and do not need to return free gifts that were received with your purchase.

 

We are unable to control delivery time frames once the carrier has picked up your package from us.

 

PROCESSING & SHIPPING

*AS OF 1/12/2025 SHIPPING PROTECTION INSURANCE IS REQUIRED TO BE ADDED TO ALL INTERNATIONAL ORDERS. NO EXCEPTION*

How long is Klarity Kosmetics shipping and processing? 

We currently ship within 1-5 business days during non-sales and 7-10 business days during high volume sales, and 10-15 business days during holidays (Such as Black Friday and Christmas, etc.). This does not include pre-ordered items. If you added other items on an order that contained a pre-ordered item, everything will ship together along with the pre-ordered product.

PLEASE NOTE: THAT WHEN ORDERING A PRE-ORDERED ITEM/ITEMS FROM US AND IT HAS A "BEGIN SHIPPING BY" DATE ON IT, THIS DOES NOT MEAN THAT ALL ORDERS WILL BE SHIPPED ON THAT DAY. IT SIMPLY MEANS THAT WE WILL BEGIN SHIPPING ORDERS IN THE ORDER THEY WERE RECEIVED ON THAT DAY, AND ALL ORDERS WILL BE SHIPPED WITHIN THE 7-10 BUSINESS DAY TIME FRAME ABOVE DUE TO THE HIGH SALES VOLUME. WE OPERATE WITH A SMALL TEAM OF 3 AND PUSH OUT AS MANY ORDERS AS WE CAN A DAY.

Once an order is pulled for processing to be shipped you will receive a shipping notification.

 

 I placed an order, but never received a confirmation email.

At checkout, our website gives you the option to receive your order confirmation via email or text message. In most cases, if you did not receive an email, it means sms was selected at check out. But no worries, if you did not receive either, send us a quick email to sales@klaritykosmetics.com along with the name that was on the order, and we will get your confirmation email or sms resent over to you.

 My order shows shipping label created, but tracking hasn’t updated yet.

Our shipping time frames vary depending on our order load. We print orders out in huge batches, and it is not uncommon for a tracking number to take a few days to update. We do this so that we can pull and ship more quickly. Orders are shipped in the order they were received unless the RUSH MY ORDER service was paid for. Oftentimes, our packages are not scanned right away but have already left our facility. Please allow 24-48 hours for your tracking to update with the carrier.

My package shows delivered, but I didn't get it. What do I do?

Please reach out to our customer service team via email at: sales@klaritykosmetics.com

 

My package is being returned to the sender, what do I do?

Orders maybe returned to us by a carrier for various reasons, such as insufficient address, customs fees not paid, never picked up, etc. For international orders, it can take 30-45 days for the assigned carrier to return a package to us. Once it is received back, we will notify you to see if you would like the items to be reshipped. Once confirmed we will send an invoice for you to repay the outgoing shipping charges. Should you choose not to have the package reshipped, we will refund the cost of your order minus shipping fees since these are paid directly to the shipping carrier when we shipped to you.

 

 PLEASE NOTE: KLARITY KOSMETICS IS UNABLE TO CONTROL ANY SHIPMENT DELAYS/ISSUES CAUSED BY THE SHIPPING CARRIERS

 

International Customers & Packages

Unfortunately, Klarity Kosmetics is not responsible for any customs or duty fees that may be charged to you upon delivery of your package to your country, and we do not reimburse for it. Should you choose a shipping option and decide not to pay taxes and duties once it reaches your country, we do not refund the order nor shipping, since most times the delivery service will mark the package as abandoned and it’s often not returned to us. 

We also do not adjust the value on the label, as this is illegal. Klarity Kosmetics is also not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States. Please be sure to check with your country’s customs office to determine what the additional costs will be prior to placing your order.

 

We encourage you to buy responsibly and to be sure of your purchase before placing an order. Once orders are submitted, they automatically go into our processing and shipping cue, and we are unable to cancel it. Your order automatically goes into processing and is often already pulled and printed by our day or night crew and are shipped typically before our 5-7 business day shipping time frame. 

 

 

 

Unfortunately, due to high order volumes we are unable to alter or change an order once it has been placed. Should you forget to add something to your order, you would have to place an additional order. We are also unable to combine orders in our system.

 

If the wrong address was added to your order or you need to correct something in your address, please contact us immediately so that we can update it. Unfortunately, Klarity Kosmetics is not responsible for packages sent out to an incorrect address listed on your order and will be unable to provide a refund in the event this happens.

 

 

 

We have a 7 day return policy on any unopened package for store credit.  To process a return or shipping claim, please send an email to sales@klaritykosmetics.com

 

 

Please be sure to report any issues with your order within 7 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.

 

Your complete satisfaction with Klarity Kosmetics is extremely important to us.

However, we are unable to accept returns on any OPENED and/or USED products.

 

We accept any return you may have on all unopened packages you may have within 7 days of receiving your order. This means the seal on our personalized tape must not be broken or tampered with.  Please contact us first prior to shipping your package back. We must be contacted within this time frame to ensure timely processing and will be unable to assist with a return should this time frame have passed.

 

We allow up to 14 days to return your unopened package to us once you have notified us within the original 7 days of receiving your order. We do understand that carriers have shipping delays, and therefore your package must show to be in transit to us on or before the 14th day. Any returns shipped after this time frame will not be refunded or returned. This time frame does exclude holidays and Sundays since most carriers are closed.

Once your package has been received back to our warehouse, we will inspect the merchandise to ensure the tape and seal have not been tampered with, and we will issue a refund in the form of store credit.

 

 

 Return shipping fees are non-refundable since these are paid directly to the postal service. If you order qualified for free shipping, the shipping label cost will be deducted from your refund total.

 

 

• Package must be UNOPENED and ALL original components must still be inside the box. If the box has been opened and any items are missing, the return refund is subject to a rejection of refund for any items missing.

 

KLARITY KOSMETICS RETURNS DEPT

PO BOX 1626

GROVES, TX 77619

 

 

Your return value for individual items may vary based on if you used a discount code on order.

You are not required to return any free gifts we may have included in your purchase, and do not need to return free gifts that were received with your purchase.

 

We are unable to control delivery time frames once the carrier has picked up your package from us.