Damaged Items Policy
I Received A Broken Product What Do I Do?
Unfortunately, the postal service, can be a bit rough with your packages, no matter how much we bubble wrap and secure it! Here are a list of our requirements in the event that you received a damaged product. A photo of the damaged product (s) MUST BE emailed to us within 24 HRS......PLEASE SEND EMAIL TO SALES@KLARITYKOSMETICS.COM ALONG WITH YOUR ORDER NUMBER.
You will receive a refund in the form of a STORE CREDIT. Due to everything being handmade on our line, we DO NOT accept returns of any kind. We also DO NOT refund and by completing a purchase from Klarity Kosmetics, you are agreeing to our Terms & Agreements. Everything on our line is handmade to order, so you can insure that your product hasn't just been sitting around on a shelf. We DO NOT mail out replacements, as all of our stock is made to order. By completing and purchasing an order, you agree to these terms.
How long is Klarity Kosmetics shipping? Klarity Kosmetics ships ALL PACKAGES through USPS. Packages are picked up M-F from 10 AM & 4 PM. Once your package leaves the Klarity Kosmetics Shipping Department, we can not be responsible for any delays associated with the POSTAL service.
Your order will be shipped within 7-10 business days during high volume sales & 5-7 business days during non-sales. Once an order is shipped you will receive a shipping notification.
International Customers & Packages
Klarity Kosmetics is NOT RESPONSIBLE for any charges that customs may charge you upon delivery of your package, and we DO NOT reimburse for it, so please keep this in mind when placing an order.
What if my package is Lost/Stolen?
Klarity Kosmetics IS NOT RESPONSIBLE for Lost/Stolen packages. If your package shows DELIVERED, you are required to contact the postal service and file a claim with them to be reimbursed. Claims can be filed on the postal service website using your tracking number, and they will reimburse you by sending you a check in the mail. You may also contact them at 1(800)275-8777 to report and file a claim. Please note that if you did not add INSURANCE coverage to your order during checkout, you void having it added to your package and neither Klarity Kosmetics nor USPS is responsible for any damages that may occur during transit. Klarity Kosmetics will still take every step to insure your package is packaged as securely as possible to try and prevent a damaged product arriving.
Can I Cancel My Order?
After placing an order with Klarity Kosmetics you have 24 hours to notify us that you would like to cancel your order. A 20% restocking fee will be deducted from your order total and refunded to you. AFTER 24 hours, NO REFUND will be issued! Please allow 1-2 BUSINESS DAYS for us to cancel your order, once you and Klarity Kosmetics have come to an agreement.
Before proceeding with your order, please be sure that you are 100% content with your cart and verify that all items within your cart are correct and the desired item.
WE DO NOT adjust orders once they have been placed. If you forgot something, you will have to place another order. This helps us keep track of inventory to insure we have everything in stock for all orders.