DAMAGES

DAMAGES

INSURANCE PROTECTION

Klarity Kosmetics has partnered up with REDO Package Shipping Protection to help protect both us and the customer in the event of lost, damaged or stolen packages. This option is automatically added to your cart and can be removed at ANYTIME before checking out. However, IT IS NOT recommended.

I received a damaged product, what do I do?

When we prepare our orders for shipment, we do everything we can to try and avoid potential damage but unfortunately, the postal service can be a bit rough with your packages, no matter how much we bubble wrap and secure it. All damages, MUST be reported to us within 7 days of your shipment showing delivered.

Please refer to your packing slip with instructions for your order and send us an email to sales@klaritykosmetics.com with the list of requirements below.

• Name and order number
• A clear photo of the full packing slip and all packing materials and products that were included in your box.
• Photos of the damage (no videos). Please do not send any up-close pictures of the damaged product where it is hard for us to see. Photo of the damaged photo must be a clear photo and must show the entire product.

 

DOMESTIC CUSTOMERS: All damages MUST be reported to us within 7 days of your shipment showing delivered.

 

INTERNATIONAL ORDERS: Due to the extreme international shipping cost, currently, we are unable to reship any damaged products. If your order arrived damaged, you must notify us within 1 week of your order showing delivered, and we will issue a store credit for the damaged “item”.

Klarity Kosmetics is not responsible for damaged/lost and/or stolen packages that were shipped through a third-party shipping agent and/or forwarding service. We ship via USPS and UPS, and when they deliver to a third-party service to transport to you, they are no longer responsible for the shipment, as they can’t be certain the damage occurred directly from them.