Please buy responsibly and be sure of your purchase before placing an order. Once orders are submitted, they automatically go into our processing and shipping cue, and we are unable to cancel it. Your order automatically goes into processing, and is often already pulled and printed by our day or night crew and are shipped typically before our 5-7 business days.
I need to make changes to my order and/or I need to update or make changes to my shipping address.
Unfortunately, due to high order volumes we are unable to alter or change an order once it has been placed. Should you forget to add something to your order, you would have to place an additional order. We are also unable to combine orders in our system.
If the wrong address was added to your order or need to correct something in your address, please contact us immediately so that we can update it. Unfortunately, Klarity Kosmetics is not responsible for packages sent out to an incorrect address listed on your order and will be unable to provide a refund in the event this happens.
Your complete satisfaction with Klarity Kosmetics is extremely important to us. However, we are unable to accept returns on any OPENED and/or USED products.
We accept any return you may have on all unopened packages you may have within 3 days of receiving your order. This means the seal on our personalized tape must now be broken or tampered with. Please contact us first prior to shipping your package back. We must be contacted within this time frame to ensure timely processing, and will be unable to assist with a return should this time frame have passed.
We allow up to 7 days to return your unopened package to us once you have notified us within the original 3 days of receiving your order. We do understand that carriers have shipping delays, and therefore your package must show to be in transit to us on or before the 7th day. Any returns received after this time frame will not be refunded or returned. This time frame does exclude holidays and Sundays since most carriers are closed.
Once your package has been received back to our warehouse, we will inspect the merchandise to ensure it is unopened, and we will issue a refund back to your original payment source.
PLEASE NOTE: We are unable to refund, in the event you decide you don't like the color or scent that was added to a product. We try our hardest to list all details and ingredients on our website for customers to view prior to purchasing.
Return shipping fees are non-refundable since these are paid directly to the postal service. If you used the free shipping code, the shipping label cost will be deducted from your refund total.
In the event that Route protection insurance was not added to your order, Klarity Kosmetics will NOT responsible for lost or stolen packages, and will be unable to issue a refund or replacement.
How To Return An Item To Klarity Kosmetics
- Package must be UNOPENED and ALL original components must still be inside the box. If the box has been opened and any items are missing, the return refund is subject to a rejection of refund, and we will not return the package back to you.
SEND YOUR RETURN TO:
KLARITY KOSMETICS RETURN DEPT
8700 9TH AVE
PORT ARTHUR, TX 77642
Since the customer is responsible for return shipping costs and the safe return of the merchandise, we highly suggest using FedEx, UPS or insured Parcel Post from the US Postal Services with a valid tracking number.
Klarity Kosmetics is not responsible for returned articles that were unclaimed, lost during transit, damaged items, or for items received after the stated return policy. Once we receive your return, please allow up to 5 business days for a refund notification to be sent to your email inbox.
Your return value for individual items may vary based on if you used a discount code on order.
You are not required to return any free gifts we may have included in your purchase, and do not need to return free gifts that were received with your purchase.
We cannot control delivery time frames once the carrier has picked up your package from us. Once your order is marked "Delivered" our responsibility for shipping ends.
If you removed the route protection insurance from your order, you would need to contact the shipping carrier and file a claim along with your tracking number that was emailed to you.
Refunds for any damages will reflect the cost of the product less any discount code used as well as any shipping charges to send the order to you. You do not need to send the damaged item back to us.
This policy does not apply to any products sent via a mail forwarding service (ports), as we are unable to guarantee that the damage came from the shipping carrier we used, or the forwarder that shipped to you once the product was received by them.
I DO NOT LIKE THE COLOR OR SCENT OF A PRODUCT, WHAT DO I DO?
PLEASE NOTE: We are unable to refund, in the event you decide you don't like the color or scent that was added to a product. We try our hardest to list all details and ingredients on our website for customers to view prior to purchasing. We only use cosmetic/food grade flavor oils to scent certain products such as our lip products and skincare.
PLEASE NOTE: NOTIFYING US VIA SOCIAL MEDIA DOES NOT COUNT AS A FORM OF EMAIL. WE ARE ONLY ABLE TO RESPOND TO EMAIL INQUIRIES ABOUT ORDERS.