CANCELLATIONS, RETURNS & REFUNDS
CANCELLATIONS
We encourage you to buy responsibly and to be sure of your purchase before placing an order. Once orders are submitted, they automatically go into our processing and shipping cue, and we are unable to cancel it. Your order automatically goes into processing and is often already pulled and printed by our day or night crew and are shipped typically before our 5-7 business days shipping time frame.
I need to make changes to my order and/or I need to update or make changes to my shipping address.
Unfortunately, due to high order volumes we are unable to alter or change an order once it has been placed. Should you forget to add something to your order, you would have to place an additional order. We are also unable to combine orders in our system.
If the wrong address was added to your order or you need to correct something in your address, please contact us immediately so that we can update it. Unfortunately, Klarity Kosmetics is not responsible for packages sent out to an incorrect address listed on your order and will be unable to provide a refund in the event this happens.
RETURNS
We have a 7 day return policy on any unopened package for store credit. To process a return or shipping claim, please visit our customer portal.
Please be sure to report any issues with your order within 7 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.
Your complete satisfaction with Klarity Kosmetics is extremely important to us.
However, we are unable to accept returns on any OPENED and/or USED products.
We accept any return you may have on all unopened packages you may have within 7 days of receiving your order. This means the seal on our personalized tape must not be broken or tampered with. Please contact us first prior to shipping your package back. We must be contacted within this time frame to ensure timely processing and will be unable to assist with a return should this time frame have passed.
We allow up to 7 days to return your unopened package to us once you have notified us within the original 3 days of receiving your order. We do understand that carriers have shipping delays, and therefore your package must show to be in transit to us on or before the 7th day. Any returns shipped after this time frame will not be refunded or returned. This time frame does exclude holidays and Sundays since most carriers are closed.
Once your package has been received back to our warehouse, we will inspect the merchandise to ensure the tape and seal have not been tampered with, and we will issue a refund back to your original payment source.
International orders are non-refundable in the event a package is returned to us due to the customer refusing to pay custom fees, and the packaged is refused. Customers have the option to select which carrier they would like to use during checkout. Please select your preferred carrier responsibly, as Klarity Kosmetics is not responsible for custom duty fees, or taxes.
Return shipping fees are non-refundable since these are paid directly to the postal service. If you used the free shipping code, the shipping label cost will be deducted from your refund total.
How To Return An Item To Klarity Kosmetics
- Package must be UNOPENED and ALL original components must still be inside the box. If the box has been opened and any items are missing, the return refund is subject to a rejection of refund, and we will unable to return the package back to you.
SEND YOUR RETURN TO:
KLARITY KOSMETICS RETURNS DEPT
PO BOX 1626
GROVES, TX 77619
Klarity Kosmetics is not responsible for returned articles that were unclaimed, lost during transit, damaged items, or for items received after the stated return policy. Once we receive your return, please allow up to 5 business days for a refund notification to be sent to your email inbox.
Your return value for individual items may vary based on if you used a discount code on order.
You are not required to return any free gifts we may have included in your purchase, and do not need to return free gifts that were received with your purchase.
We are unable to control delivery time frames once the carrier has picked up your package from us.
PLEASE NOTE: NOTIFYING US VIA SOCIAL MEDIA DOES NOT COUNT AS A FORM OF EMAIL. WE ARE ONLY ABLE TO RESPOND TO EMAIL INQUIRIES ABOUT ORDERS.