CANCELLATIONS, RETURNS & REFUNDS
CANCELLATIONS
AS OF 1/12/2025 SHIPPING PROTECTION INSURANCE IS REQUIRED TO BE ADDED TO ALL INTERNATIONAL ORDERS. NO EXCEPTION.
We encourage you to buy responsibly and to be sure of your purchase before placing an order. Once orders are submitted, they automatically go into our processing and shipping cue, and we are unable to cancel it. Your order automatically goes into processing and is often already pulled and printed by our day or night crew and are shipped typically before our 5-7 business day shipping time frame.
I need to make changes to my order and/or I need to update or make changes to my shipping address.
Unfortunately, due to high order volumes we are unable to alter or change an order once it has been placed. Should you forget to add something to your order, you would have to place an additional order. We are also unable to combine orders in our system.
If the wrong address was added to your order or you need to correct something in your address, please contact us immediately so that we can update it. Unfortunately, Klarity Kosmetics is not responsible for packages sent out to an incorrect address listed on your order and will be unable to provide a refund in the event this happens.
RETURNS & REFUNDS
ALL SALES ARE FINAL.
PLEASE BE SURE OF YOUR PURCHASE BEFORE SUBMITTING AN ORDER.
If you purchased shipping protection at checkout, and need to utilize the service, please contact us at sales@klaritykosmetics.com to file a claim.
Please be sure to report any issues with your order within 7 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.
International orders are non-refundable in the event a package is returned to us due to the customer refusing to pay custom fees, and the packaged is refused. Customers have the option to select which carrier they would like to use during checkout. Please select your preferred carrier responsibly, as Klarity Kosmetics is not responsible for custom duty fees, or taxes.
PLEASE NOTE: NOTIFYING US VIA SOCIAL MEDIA DOES NOT COUNT AS A FORM OF EMAIL. WE ARE ONLY ABLE TO RESPOND TO EMAIL INQUIRIES ABOUT ORDERS.