Shipping, Returns, & Cancellations
Damaged Items Policy
- I Received A Broken Product What Do I Do?
Please send an email to CUSTOMERSERVICE@KLARITYKOSMETICS.COM along with your order number. (PLEASE NOTE: INSTAGRAM AND FACEBOOK ARE NOT A FORM OF EMAIL. WE ONLY RESPOND TO EMAIL INQUIRIES ABOUT ORDERS)
You also have 24 hours once your package shows delivered to report anything missing. We take photos and video of each shipment we package to insure all contents are included in your order.
Your complete satisfaction with Klarity Kosmetics is extremely important to us. Therefore, we respectfully accept any return you may have on all unopened, undamaged, unused products you may have (THIS EXCLUDES ANY AND ALL WHOLESALE ORDERS). Unfortunately, we do not offer refunds for returned merchandise. We issue store credits in the form of a store gift card that never expires. In order to receive the store credit, the merchandise must be returned in its original, unopened packaging. Once received, we will issue the electronic gift card to the email address that was provided, when your order was placed.
Please return merchandise to:
PO Box 1626
Groves, TX 77619
Please email us a valid tracking number along with the carrier that was used, to firstname.lastname@example.org
We apologize, but return shipping fees are not refundable.
Everything on our line is handmade to order, so you can insure that your product hasn't just been sitting around on a shelf. We DO NOT mail out replacements, since all of our stock is made to order. By completing and purchasing an order, you agree to these terms.
- How long is Klarity Kosmetics shipping?
Your order will be shipped within 3-5 business days during non-sales and 7-10 business days during high volume sales, (8-12 business days for wholesale orders) new releases and holidays (Such as Black Friday and Christmas, etc.). Once an order is shipped you will receive a shipping notification.
International Customers & Packages
Klarity Kosmetics is NOT RESPONSIBLE for any customs or duty fees that may be charged to you upon delivery of your package to your country, and we DO NOT reimburse for it, so please keep this in mind when placing an order.
- What if my package is Lost/Stolen?
- Can I Cancel/Change My Order?
However, we can not adjust orders in our system once they have been placed. If you forgot something, you will have to place another order. This helps us keep track of inventory to insure we have everything in stock for all orders.