PROCESSING & SHIPPING, RETURNS, CANCELLATIONS
How long is Klarity Kosmetics shipping and processing?
Due to Covid19, we are shipping and processing orders within 5-7 business days during non-sales and 10-14 business days during high volume sales and holidays (Such as Black Friday and Christmas, etc.). This does not include pre-ordered items. If you added other items on an order that contained a pre-ordered item, everything will ship together along with the pre-ordered product.
Once an order is shipped you will receive a shipping notification.
What is your return policy?
Your complete satisfaction with Klarity Kosmetics is extremely important to us. Due to Covid19, we are unable to accept returns on any opened products, due to sanitation purposes. However, we respectfully accept any return you may have on all unopened, unused products you may have within 3 days of receiving your order.
In order to be refunded, the merchandise must be returned in its original, unopened packaging. Once your package has been received back to our warehouse, we will inspect the merchandise to insure it is unopened, and we will issue a refund back in the form of store credit only. Shipping fees are non-refundable since these are paid directly to the postal service.
Please return merchandise to:
ATTN: RETURNS DEPT
3101 Gulfway Dr
Port Arthur, TX 77642
3101 Gulfway Dr
Port Arthur, TX 77642
Please email us a valid tracking number along with the carrier that was used, to email@example.com
I placed an order, but never received a confirmation email.
At checkout, our website gives you the option to receive your order confirmation via email or text message. In most cases, if you did not receive an email, it means sms was selected at check out. But no worries, if you did not receive either, send us a quick email to firstname.lastname@example.org along with the name that was on the order, and we will get you squared away.
I received a damaged product, what do I do?
Unfortunately, the postal service, can be a bit rough with your packages, no matter how much we bubble wrap and secure it. Please send us an email to email@example.com with the list of requirements below.
- Name and order number
- Photos of the damage (no videos)
- A photo of the full packing slip that was included in the box
A photo of the damaged product (s) MUST BE emailed to us within 48 hours of your package showing delivered via tracking so that we can have on file for our records, and properly contact the shipping carrier we used.
***PLEASE NOTE: DUE TO HIGH EMAIL AND ORDER VOLUMES AT THE MOMENT, PLEASE ALLOW 3-5 BUSINESS DAYS FOR A REPLY.***
INTERNATIONAL ORDERS: Klarity Kosmetics is not responsible for damaged packages that were shipped through a third-party shipping agent and/or forwarding service. We ship via USPS and UPS, and when they deliver to a third-party service to transport to you, they are no longer responsible for the shipment, as they can’t be certain the damage occurred directly from them. You would have to contact the forwarding service you used, in order to file a claim.
PLEASE NOTE: INSTAGRAM AND FACEBOOK ARE NOT A FORM OF EMAIL. WE ONLY RESPOND TO EMAIL INQUIRIES ABOUT ORDERS
My package shows delivered, but I didn't get it. What do I do?
No worries, we are here to help! If your package is showing delivered, but you did not receive it, you would first need to contact your local post office or carrier that delivered to you. All carriers are required to sign into their scanner using their badge, and the scanner show the exact location a package was left. Sometimes they may have just left it with a neighbor, and it can quickly be located. You can also email us at firstname.lastname@example.org for additional help once you have completed this step.
My package is being returned to sender, what do I do?
If your order is returned to sender, we will send you a link for a reship fee from our website. Klarity Kosmetics is not responsible for any shipment issues caused by USPS. If you decide that you would prefer not to pay the reship fee, a store credit will be provided in the full amount of your order minus the shipping cost.
International Customers & Packages
Unfortunately, Klarity Kosmetics is not responsible for any customs or duty fees that may be charged to you upon delivery of your package to your country, and we do not reimburse for it.
We also do not adjust the value on the label, as this is illegal. Klarity Kosmetics is also not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.
Please be sure to check with your country’s customs office to determine what the additional costs will be prior to placing your order.
I need to cancel an/or make changes to my order? I need to update or make changes to my shipping address.
Unfortunately, due to high order volumes we are unable to alter and/or cancel orders once they have been placed. Your order automatically goes into processing, and is oftentimes, already pulled and printed by our day or night crew, and are shipped typically before our 5-7 business days. Should you forget to add something to your order, you would have to place an additional order. We are also unable to combine orders in our system.
If you added the wrong address to your order, please contact us immediately so that we can update it. We are not responsible for packages sent out to an incorrect address listed on your order, and will be unable to approve a refund in the event this happens.