PROCESSING, SHIPPING, RETURNS, CANCELLATIONS
How long is Klarity Kosmetics shipping?
Klarity Kosmetics ships all packages via USPS or UPS. Packages are picked up Tuesday through Friday between 10 AM & 4 PM CST. Once your package leaves the Klarity Kosmetics warehouse, we can not control any delays associated with the shipping provider.
Your order will be processed and shipped within 3-5 business days during non-sales and 7-10 business days during high volume sales and holidays (Such as Black Friday and Christmas, etc.). Once an order is shipped you will receive a shipping notification.
When we offer wholesale packages, shipping can take up to 8-12 business days, due to all wholesale order being made upon order, as well as the amount of wholesale orders in front of yours.
What is your return policy?
Your complete satisfaction with Klarity Kosmetics is extremely important to us. Therefore, we respectfully accept any return you may have on all unopened, unused products you may have. Unfortunately, we do not offer refunds for returned merchandise. We issue store credits in the form of a store gift card that never expires. In order to receive the store credit, the merchandise must be returned in its original, unopened packaging. Once your package has been received back to our warehouse, we will issue the electronic gift card to the email address that was provided, when your order was placed.
Please return merchandise to:
PO Box 1626
Groves, TX 77619
Please email us a valid tracking number along with the carrier that was used, to firstname.lastname@example.org
We apologize, but return shipping fees are non-refundable.
I Received A Damaged Product What Do I Do?
Unfortunately, the postal service, can be a bit rough with your packages, no matter how much we bubble wrap and secure it. Here are a list of requirements in the event that you received a damaged product. A photo of the damaged product (s) MUST BE emailed to us within 48 HRS of your package showing delivered via tracking so that we can have on file for our records, and properly contact the shipping carrier we used. Please send an email to CUSTOMERSERVICE@KLARITYKOSMETICS.COM along with your order number and a photo of the damage (no videos please).
NOTE: REFUNDS FOR ANY PRODUCT ON OUR SITE, IS REFUNDED IN THE FORM OF STORE CREDIT ONLY.
(PLEASE NOTE: INSTAGRAM AND FACEBOOK ARE NOT A FORM OF EMAIL. WE ONLY RESPOND TO EMAIL INQUIRIES ABOUT ORDERS)
My Package Shows Delivered, But I Didn’t Get It. What Do I Do?
If your package is showing delivered, but you did not receive it, you will need to first contact your local post office or carrier that delivers to you. All carriers are required to sign into their scanner using their badge, and the scanner show the exact location a package was left. Sometimes they may have just left it with a neighbor and it can quickly be located.
International Customers & Packages
Unfortunately, Klarity Kosmetics is not responsible for any customs or duty fees that may be charged to you upon delivery of your package to your country, and we do not reimburse for it. We also do not adjust the value on the label, as this is illegal.
Can I Cancel/Change My Order?
Unfortunately, we are unable to cancel an order once it has been placed. Once an order is placed, it is automatically sent into processing. We are also not able to adjust orders in our system once they have been placed, we are only able to modify an address, if you made a mistake. If you forgot to add something, you will have to place another order. Once a label has been printed, we can no longer go back and modify your address for you.
This helps us keep track of inventory to insure we have everything in stock for all orders.