CANCELLATIONS & RETURNS
Please be sure of your purchase before placing an order. Once orders are submitted, they automatically go into our processing and shipping cue, and we are unable to cancel it. Your order automatically goes into processing, and is often already pulled and printed by our day or night crew and are shipped typically before our 5-7 business days.
I need to make changes to my order and/or I need to update or make changes to my shipping address.
Unfortunately, due to high order volumes we are unable to alter or change an order once it has been placed. Should you forget to add something to your order, you would have to place an additional order. We are also unable to combine orders in our system.
If you added the wrong address to your order or need to correct something in your address, please contact us immediately so that we can update it. We are not responsible for packages sent out to an incorrect address listed on your order and will be unable to approve a refund in the event this happens.
Your complete satisfaction with Klarity Kosmetics is extremely important to us. We are unable to accept returns on any opened products, due to sanitation purposes. However, we respectfully accept any return you may have on all unopened, unused products you may have within 3 days of receiving your order. Unfortunately, if we are not contacted within this time frame, we will be unable to assist with a return. You will have 7 days to return your unopened merchandise to us once you have notified us within the original 3 days of receiving your order. Any returns received after this time frame will not be refunded or returned to you. This time frame does exclude holidays and Sundays since most carriers are closed.
In order to be refunded, the merchandise must be returned in its original, unopened packaging. Once your package has been received back to our warehouse, we will inspect the merchandise to ensure it is unopened, and we will issue a refund back to your original payment source.
Return shipping fees are non-refundable since these are paid directly to the postal service.
In the event that Route protection insurance was not added to your order, Klarity Kosmetics will NOT responsible for lost or stolen packages, and will be unable to issue a refund or replacement.
How To Return An Item To Klarity Kosmetics
- Package must be UNOPENED and ALL original components must still be inside the box. If the box has been opened and any items are missing, the return refund is subject to a rejection of refund, and we will not return the package back to you.
SEND YOUR RETURN TO:
KLARITY KOSMETICS RETURN DEPT
8700 9TH AVE
PORT ARTHUR, TX 77642
Please email us a valid tracking number along with the carrier that was used to firstname.lastname@example.org
Because you are responsible for the shipping costs and the safe return of the merchandise, we suggest using FedEx, UPS or insured Parcel Post from the US Postal Services with a valid tracking number.
Klarity Kosmetics is not responsible for returned articles that were unclaimed, lost during transit, damaged items, or for items received after the stated return policy. Once we receive your return, please allow up to 5 business days for a refund notification to be sent to your email inbox.
Your return value for individual items may vary based on if you used a discount code on order.
You are not required to return any free gifts we may have included in your purchase, and do not need to return free gifts that were received with your purchase.
We cannot control delivery time frames once the carrier has picked up your package from us. Once your order is marked "Delivered" our responsibility for shipping ends. If you removed the route protection insurance from your order, you would need to contact the shipping carrier and file a claim along with your tracking number that was emailed to you.