CANCELLATIONS & RETURNS
Please be sure of your purchase before placing an order. Once orders are submitted, they automatically go into our processing and shipping cue, and we are unable to cancel it. Your order automatically goes into processing, and is often, already pulled and printed by our day or night crew and are shipped typically before our 5-7 business days.
EXCEPTION: If you place an order for a pre-ordered item, you may send us an email to cancel if it has been more than 30 days. There is a 15% transaction fee and 20% restocking fee that will not be refunded, and this fee will be deducted from the total price paid. Anything prior to this time frame, we will not be able to cancel.
We reserve the right to cancel any order or to refuse to deliver a gift /order to a customer if we believe that there may have been fraud or misuse. In this case, a full refund will be issued back to the payment method on file.
I need to make changes to my order and/or I need to update or make changes to my shipping address.
Unfortunately, due to high order volumes we are unable to alter or change an order once it has been placed. Should you forget to add something to your order, you would have to place an additional order. We are also unable to combine orders in our system.
If you added the wrong address to your order or need to correct something in your address, please contact us immediately so that we can update it. We are not responsible for packages sent out to an incorrect address listed on your order and will be unable to approve a refund in the event this happens.
Due to a recent change in Shopify's Terms and Conditions, returns will be subject to a 15% transaction fee of the total price of the order. This also does not include any shipping fees, as these fees are paid directly to the shipping carrier when you place the order with us.
Your complete satisfaction with Klarity Kosmetics is extremely important to us. Due to Covid19, we are unable to accept returns on any opened products, due to sanitation purposes. However, we respectfully accept any return you may have on all unopened, unused products you may have within 3 days of receiving your order. Unfortunately, if we are not contacted within this time frame, we will be unable to assist with a return. You will have 7 days to return your unopened merchandise to us once you have notified us within the original 3 days of receiving your order. Any returns received after this time frame will not be refunded or returned to you. This time frame does exclude holidays and Sundays since most carriers are closed.
In order to be refunded, the merchandise must be returned in its original, unopened packaging. Once your package has been received back to our warehouse, we will inspect the merchandise to insure it is unopened, and we will issue a refund back to your original payment source, minus the 15% transaction fee and 20% restocking fee. Return shipping fees are non-refundable since these are paid directly to the postal service.
Klarity Kosmetics is NOT responsible for lost or stolen packages, and we cannot issue a refund or replacement.
How To Return An Item To Klarity Kosmetics
- Package must be UNOPENED and ALL original components must still be inside the box. If box has been unopened and any items are missing, the return refund is subject to a rejection of refund, and we will not return the package back to you.
SEND YOUR RETURN TO:
KLARITY KOSMETICS RETURN DEPT
3101 GULFWAY DR
PORT ARTHUR, TX 77642
Please email us a valid tracking number along with the carrier that was used to firstname.lastname@example.org
Because you are responsible for the shipping costs and the safe return of the merchandise, we suggest using FedEx, UPS or insured Parcel Post from the US Postal Services with a valid tracking number.
Klarity Kosmetics is not responsible for returned articles that were lost during transit, damaged items, or for items received after the stated return policy. Once we receive your return, please allow up to 5 business days for a refund notification to be sent to your email inbox.
Your return value for individual items may vary based on if you used a discount code on order.
You are not required to return any free gifts we may have included in your purchase do not need to return free gifts that were received with your purchase.
We cannot control delivery. Once your order is marked "Delivered" our responsibility for shipping ends. We do not refund for lost or stolen packages. You would need to contact the shipping carrier and file a claim along with your tracking number that was emailed to you.